Your Privacy, Our Priority

Commitment to Data Protection

At Filao Adventures, we deeply value the trust you place in us when planning your safari. Protecting your personal information and ensuring your privacy is a cornerstone of our service. This comprehensive Privacy Policy outlines exactly how we collect, utilize, and safeguard your data.

1. Information We Collect

To craft your bespoke itinerary and manage your bookings, we must collect certain personal details. This may include:

• Identity Data: Full names, passport details, nationality, and date of birth.
• Contact Data: Email addresses, physical addresses, and emergency phone numbers.
• Medical & Dietary Data: Information regarding allergies, dietary requirements, or medical conditions, ensuring your safety and comfort at remote luxury lodges.
• Financial Data: Secure payment information (processed via encrypted, PCI-compliant third-party gateways).

2. How We Use Your Data

Your information is used strictly to fulfill our obligations to you. We use it to secure domestic flights, book accommodations, arrange park permits, and communicate with you regarding your itinerary. We do not engage in the sale, trading, or unauthorized distribution of your personal data to third-party marketing firms.

3. Data Security Measures

We employ enterprise-grade security protocols to protect your data. Our servers utilize advanced SSL encryption, and access to client data is strictly limited to authorized personnel who require it to manage your booking. We regularly audit our security systems to prevent unauthorized access or data breaches.

4. Your Rights

You retain full rights over your personal data. You may request access to the information we hold, request corrections, or ask for the deletion of your records from our active systems, in compliance with international data protection regulations (including GDPR compliance for our European clients).